Anglian Septics

Cookies Policy

Cookies Policy

1. Introduction

1.1 Purpose of this Policy
This Cookies Policy explains how our website uses cookies, tracking technologies, and similar tools. It forms part of our Privacy Policy and applies to all visitors to our website, customer portals, booking pages, and online forms.

1.2 Agreement to Cookies
By accessing or using our website, submitting an enquiry, creating an account, or continuing to browse after being presented with our cookie banner, you agree that cookies may be placed on your device in accordance with this Policy.

1.3 Updates
We may update this Cookies Policy from time to time to reflect changes in technology, legal requirements, or our operational practices. The latest version will always be posted on our website. Continued use of the website after updates constitutes acceptance of the revised policy.

2. Definitions

For the purposes of this Cookies Policy:

“We” / “Us” / “Our” – Anglian Septics Ltd or the relevant trading entity within The Septics Group operating the website.

“You” / “Your” – Any website visitor, customer, client, contractor, or user interacting with our digital platforms.

“Cookies” – Small data files stored on your device that enable website functionality, security, analytics, and personalisation.

“Session Cookies” – Cookies deleted when you close your browser.

“Persistent Cookies” – Cookies that remain on your device until they expire or are manually deleted.

“Third-Party Cookies” – Cookies set by external service providers (e.g., Google Analytics).

3. What Cookies We Use

We use the following categories of cookies:

3.1 Strictly Necessary Cookies

These are essential for the website to function and cannot be switched off. They include cookies that:

  • enable navigation, security, and session management

  • allow you to log in to secure areas (e.g., customer portal or booking system)

  • remember privacy settings and cookie preferences

  • support form submissions and CSRF protection

Without these cookies, the website may not operate correctly.

3.2 Performance & Analytics Cookies

These collect anonymous information about how visitors use our website, including:

  • pages visited, time on page, and navigation patterns

  • website errors or loading issues

  • marketing campaign performance

  • device type, browser, and geographic region (non-identifiable)

We may use tools such as Google Analytics, Google Tag Manager, Meta Pixel, Hotjar, or similar platforms. Data is used to improve website functionality, user experience, and customer service.

3.3 Functionality Cookies

These enable enhanced features and personalisation, such as:

  • remembering your preferences (e.g., location, region, form details)

  • enabling live chat tools

  • pre-filling enquiry forms for returning users

  • supporting interactive tools or embedded content

If disabled, certain features may not operate as intended.

3.4 Advertising & Targeting Cookies

These cookies allow us—and where applicable, our advertising partners—to:

  • measure the effectiveness of advertisements

  • display relevant ads based on browsing behaviour

  • conduct remarketing campaigns across Google, Meta, and similar platforms

We do not sell personal data. Any profiling is limited to pseudonymised identifiers.

4. Third-Party Tools & Integrations

Our website may integrate with third-party services including:

  • Google Analytics & Google Ads

  • Facebook/Meta Pixel

  • Hotjar

  • Live chat or CRM widgets

  • Payment gateways

  • Mapping tools (e.g., Google Maps)

These providers may set their own cookies. We are not responsible for how third parties use cookies; you should consult their privacy policies for further information.

5. Why We Use Cookies

We use cookies for the following legitimate purposes:

  • ensuring the website is secure and functional

  • enabling online bookings, enquiries, and client portal access

  • analysing traffic and improving our services

  • maintaining session continuity for logged-in users

  • preventing fraud and enhancing security

  • delivering relevant advertising to interested users

Cookies help us provide a consistent, reliable, and user-friendly online experience.

6. Managing & Disabling Cookies

6.1 Browser Controls
You can block or delete cookies using your browser settings. Most browsers allow you to:

  • refuse all cookies

  • delete existing cookies

  • block third-party cookies

  • clear browsing data

  • configure site-specific permissions

However, disabling essential cookies may cause parts of the website to malfunction.

6.2 Cookie Banner Options
Where required by law, you may choose to:

  • accept all cookies

  • reject non-essential cookies

  • customise preferences

Your choices are stored via a persistent cookie.

6.3 Opt-Out Tools
Users may opt out of specific third-party tracking via:

These tools are managed by the third parties, not by us.

7. Data Collected Through Cookies

Cookies may collect the following types of information (non-sensitive and anonymised unless you have logged in):

  • device and browser details

  • pages viewed and navigation paths

  • session identifiers

  • location (approximate, based on IP region)

  • user preferences and saved form entries

  • marketing attribution data

  • performance metrics and error logs

Where login is involved, cookies may relate to your account for session security.

8. Legal Basis for Using Cookies

We rely on one or more of the following lawful bases:

  • Consent (for analytics, marketing, and non-essential cookies)

  • Legitimate Interests (for security, fraud prevention, service delivery, and essential functionality)

You may withdraw consent at any time by adjusting your cookie settings.

9. Retention of Cookies

Cookie retention periods vary depending on purpose:

  • Session cookies: deleted when browser closes

  • Persistent cookies: may last from several days to up to 24 months

  • Marketing cookies: retained according to third-party provider policies

We keep retention periods no longer than necessary for the purpose collected.

10. Your Rights

Under data protection laws (including UK GDPR), you have rights relating to:

  • withdrawing cookie consent

  • accessing personal data we hold

  • requesting deletion of stored information

  • objecting to profiling in certain cases

  • restricting or correcting data

To exercise any rights, contact us via the details below.

11. Contact Us

If you have any questions about this Cookies Policy or how we use cookies, contact us at:

Anglian Septics Ltd
Email: [Insert email]
Phone: [Insert phone number]
Address: [Insert registered office address]

12. Version Control

  • Version: 1.0

  • Last Updated: [Insert date]

  • The current version is always available on our website.