Privacy Policy
Last Updated: [2025]
1. Introduction
This Privacy Policy explains in detail how Anglian Septics (“we”, “our”, “us”) collects, uses, shares, and stores your personal data when you visit our website, contact us, or engage our services. By using our services, you agree to the practices described herein. We reserve the right to update this policy at any time without prior notice, and your continued use of our services will be deemed acceptance of the latest version.
We operate in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and any other applicable laws.
2. Information We May Collect
We may collect any information that you choose to provide to us, or that we can obtain through lawful means, including but not limited to:
Full name, address, telephone number, and email address
Business or company details
Property and site information (including maps, drainage layouts, and images)
Payment details and transaction history
Technical data (IP address, device identifiers, browser type, location data)
Communication history (emails, phone calls, messages)
Information from third-party sources (public databases, partners, contractors, social media, credit agencies)
Any other data relevant to delivering or improving our services
We may also record calls, store CCTV footage from our sites and vehicles, and log activity on our website for security and operational purposes.
3. How We Use Your Information
We may use your personal data for purposes including (but not limited to):
Providing, delivering, and improving our services
Creating and maintaining customer records
Sending quotes, invoices, and contractual documents
Contacting you for service updates, reminders, and marketing (where lawful)
Analysing trends, service demand, and performance data
Personalising our website and communications to your preferences
Complying with legal obligations and defending legal claims
Sharing updates on related products or services we believe may interest you
Selling or transferring our business, in which case your data may be transferred to the new owner
Where possible, we will rely on legitimate interests to process your data, and where necessary, we will request your consent.
4. Sharing Your Data
We may share your information with:
Employees, contractors, and subcontractors engaged to provide services on our behalf
Professional advisers (solicitors, accountants, insurers)
IT service providers, hosting companies, and cloud storage providers
Payment processors and banks
Marketing and advertising partners (where lawful)
Regulatory authorities, government agencies, and law enforcement (where required)
Any future buyer of our business or assets
We do not sell personal data to unrelated third parties, but we may share aggregated, anonymised data freely.
5. International Data Transfers
We may transfer your personal data outside the UK or EEA where necessary, ensuring appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
We retain personal data for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law. This may mean keeping certain records for several years after our business relationship ends.
7. Your Rights
You have the right to:
Request a copy of your data
Correct inaccurate information
Request deletion of your data (where possible)
Restrict or object to certain processing
Withdraw consent (where applicable)
Request data portability
To exercise your rights, contact us at [email protected] We may require proof of identity before fulfilling requests.
8. Cookies & Tracking Technologies
We use cookies, tracking pixels, and analytics tools to improve our website and understand visitor behaviour. These may track your activity across our website and other websites you visit. You can refuse cookies in your browser settings, but this may affect functionality.
9. Security
We implement reasonable technical and organisational measures to protect your personal data. However, no system is 100% secure, and we cannot guarantee absolute security of your data.
10. Changes to This Policy
We may update this Privacy Policy at any time, and the new version will be effective from the date it is posted on our website. We encourage you to review it periodically.
11. Contact Us
If you have questions about this policy or how your data is handled, contact:
Data Controller: Anglian Septics
Email: [email protected]
12. Profiling & Automated Decision-Making
We may use your personal data to create profiles based on your interactions with us, purchasing history, property details, and other relevant data points. This may be used to:
Predict future service requirements
Prioritise service scheduling
Tailor offers and marketing to your needs
Assess eligibility for certain services or discounts
Automated decision-making may be used for credit checks, fraud prevention, marketing segmentation, and operational efficiency. Where required by law, you will be informed and given an opportunity to object or request human review.
13. Marketing Communications
By engaging with our services, you may receive marketing materials relevant to our offerings. This may include:
Service updates
Special offers and promotions
Industry news and advice
Marketing communications may be sent via email, phone, SMS, postal mail, or online advertising. You can opt out at any time using the unsubscribe link provided or by contacting us directly. Opting out does not prevent us from sending you transactional or service-related messages.
14. Aggregated & Anonymised Data
We may combine personal data from multiple users into aggregated datasets that do not directly identify any individual. These datasets may be used for analytics, marketing, business planning, and research purposes, and may be shared freely with third parties.
15. Third-Party Services & Links
Our website may include links to external sites or embed third-party content. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies. If you interact with third-party plugins (e.g., social media buttons), you are providing data directly to them.
16. Employee, Contractor & Supplier Data
We may collect and process personal data from our employees, contractors, and suppliers to manage our working relationships, including payroll, health and safety compliance, legal reporting, and performance monitoring.
17. Data Sharing in Corporate Transactions
If we undergo a merger, acquisition, reorganisation, or sale of assets, your personal data may be transferred as part of the business assets to the acquiring entity, who will be bound by this privacy policy or an equivalent policy.
18. Compliance with Laws
We may disclose your information to authorities if required by law or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, prevent fraud or abuse, or ensure the safety of individuals.
19. Lawful Basis for Processing
We process your personal data under the following legal bases:
Performance of a contract – when we are providing you with services.
Consent – where you have agreed to specific uses.
Legal obligation – where required by law.
Legitimate interests – where we have a reasonable business need that does not override your rights.
20. Data Transfers Post-Brexit
In cases where data is transferred outside the UK, we ensure equivalent protections are applied, including Standard Contractual Clauses or UK adequacy regulations.
21. Children’s Privacy
We do not knowingly collect personal data from individuals under the age of 18 unless required to provide services with appropriate parental/guardian consent.
22. Liability & Indemnification
By using our services, you agree to indemnify and hold harmless Anglian Septics from any claims, damages, liabilities, and expenses arising from your use of our services or violation of this policy.
23. Record Keeping & Audit
We maintain detailed logs and records of data processing activities and may retain backups for disaster recovery and business continuity purposes.
24. Future Use of Data
We reserve the right to use collected data for any future legitimate business purpose, including but not limited to:
Service expansion into new regions or industries
Research and development of new products
Strategic partnerships with third parties
Where applicable, you will be informed of such uses.
25. Acceptance of This Policy
By engaging with Anglian Septics, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, storage, processing, and transfer of your personal data as described herein.