Terms of Service 

1. Introduction & Agreement to Terms

1.1 Binding agreement when you book or use our services

(a) Acceptance triggers. These Terms form a binding contract between you and Anglian Septics from the earliest of: (i) requesting or accepting a quotation/estimate; (ii) issuing a purchase order or written/email/telephone instruction; (iii) paying a deposit or any invoice; (iv) permitting our staff or subcontractors access to your site; (v) signing or acknowledging any job sheet, Waste Transfer Note, or delivery note; or (vi) using our website, making an enquiry, or otherwise engaging our services.

(b) Scope of application. These Terms apply to all services and deliverables we provide (including surveys, installations, maintenance, Jet Vac operations, tank emptying/cleaning, repairs, call-outs, compliance documentation, and advice), whether performed on site, off site, or remotely, and whether the work is quoted, estimated, time-and-materials, or emergency.

(c) Precedence. Unless expressly agreed in writing by a company director, these Terms prevail over any of your purchase terms or other documents. Any conflicting or additional terms you send (including on POs or portals) are rejected and shall have no effect.

(d) Updates. We may revise these Terms from time to time. The version in force on the date you book the job applies to that job. For ongoing or framework arrangements, the then-current version published on our website applies to services performed after the effective date of the update.

(e) Authority. You warrant that the person booking or approving the work: (i) is at least 18; (ii) is authorised to bind the property owner, occupier, principal contractor, or employing business; and (iii) has provided correct site and contact details. If you lack authority, you agree to be personally liable for all resulting charges.

(f) No reliance. You acknowledge you have not relied on any statement, promise, or representation not set out in these Terms, our written quotation, or an agreed written variation. Pre-contract discussions and advice are non-binding and provided on an information-only basis.

(g) Entire agreement & variation. These Terms, together with our quotation/estimate and any written variation signed by us, constitute the entire agreement. No other terms are incorporated. Variations are only effective if in writing and signed by us.

(h) If you do not agree. If you do not accept these Terms, you must not book our services or allow us access to site. Cancelling after booking may incur charges under the Cancellations & Aborted Visits clauses.

(i) Consumer rights. Nothing in these Terms excludes rights you have under mandatory law (e.g., UK consumer legislation). To the fullest extent permitted, all other warranties, conditions, and terms implied by statute or common law are excluded.

2. Definitions

For the purposes of these Terms, the following definitions apply:

“Anglian Septics” / “we” / “us” / “our” – Anglian Septics Ltd, a company registered in England & Wales, including its employees, authorised representatives, subcontractors, and any trading names or affiliated entities within The Septics Group.

“Client” / “you” / “your” – The individual, company, partnership, organisation, public body, or other legal entity booking or receiving services from us, including their representatives, employees, contractors, and agents.

“Services” – All works, goods, and deliverables provided by us, whether charged on a fixed-price, estimated, or time-and-materials basis, including but not limited to:

• Septic tank emptying, cleaning, maintenance, and installation

• Sewage treatment plant emptying, cleaning, maintenance, and installation

• Cesspit emptying and maintenance

• Drainage field installation and maintenance

• Pumping station installation, repair, maintenance, and cleaning

• Jet Vac services including unblocking, cleansing, and waste removal

• Grease trap installation, emptying, cleaning, and maintenance

• Commercial and domestic tank cleaning

• Drain unblocking, CCTV surveys, and investigation

• Drainage repairs, replacements, and lining works

• Compliance surveys (septic tank, treatment plant, commercial, vermin, pre-construction, home movers)

• Mains sewer connections

• Emergency call-outs and reactive works

• Supply and fitting of related equipment, components, and parts

• Any other services agreed in writing between us and you.

“Goods” – Any products, equipment, replacement parts, or materials supplied by us in connection with the Services, whether installed by us or supplied only.

“Contract” – The legally binding agreement between you and us comprising these Terms, any quotation or estimate accepted by you, any written variation agreed by us, and any documents expressly incorporated by reference.

“Quotation” / “Estimate” – A written or verbal outline of proposed works and pricing issued by us prior to a booking, whether described as a quotation, estimate, proposal, or schedule of rates.

“Aborted Visit” – Any booked site attendance where:
(a) Our staff are unable to gain access to the site or the works;
(b) The works cannot be carried out for reasons outside our control;
(c) The client cancels after we have deployed resources; or
(d) Conditions prevent safe working or compliance with law.

“Additional Charges” – Any fees beyond the original quotation, including but not limited to:

• Disposal facility surcharges or changes in rates

• Additional hours or overtime

• Plant/equipment hire beyond allowance

• Additional materials or parts

• Environmental compliance or licensing fees

• Road closure/traffic management fees

• Specialist access or lifting equipment

• Costs from changes in scope requested by the client

• Costs due to inaccurate or incomplete site information provided by the client.

“Waste” – All materials, liquids, sludges, greases, debris, and solids removed from your system, whether hazardous or non-hazardous, as defined by current UK waste legislation.

“Waste Transfer Note” (WTN) – The legal document confirming the transfer of waste from you to us, as required under environmental regulations.

“Working Day” – Monday to Friday excluding public and bank holidays in England.

“Force Majeure Event” – Any event or circumstance beyond our reasonable control, including extreme weather, natural disasters, acts of terrorism, strikes, utility outages, disposal site closures, regulatory changes, and other unforeseen incidents.

3. Scope of Services

3.1 General – We will carry out the Services as described in your accepted quotation/estimate, subject to these Terms. Any descriptions, diagrams, photographs, or examples given by us are for illustrative purposes only and do not form part of the Contract. We reserve the right to adjust methods, equipment, materials, and workforce allocation as we see fit to achieve a safe and lawful outcome.

3.2 No Guarantee of Completion – While we aim to complete all booked works, we do not guarantee that Services will be completed on the date or within the timeframe initially indicated. Works may be delayed or suspended for reasons including (but not limited to) adverse site conditions, client delays, disposal site restrictions, weather, traffic conditions, or Force Majeure Events.

3.3 Services Covered – Our Services may include, without limitation:

• Septic tank emptying, cleaning, servicing, repair, and installation

• Sewage treatment plant emptying, servicing, repair, and installation

• Cesspit emptying and maintenance

• Drainage field installation, repair, and servicing

• Pumping station installation, cleaning, repair, and maintenance

• Jet Vac services, drain unblocking, high-pressure water jetting

• Grease trap installation, emptying, cleaning, and maintenance

• Commercial and domestic tank cleaning and washing down

• Drain CCTV surveys and investigation reports

• Vermin drainage surveys and fitting of vermin guards

• Drainage repairs, replacements, lining works, and excavation

• Compliance surveys (septic tank, treatment plant, commercial, vermin, pre-construction, home movers)

• Mains sewer connections, including liaison with water authorities

• Emergency call-outs and reactive works

• Any other drainage-related services agreed in writing.

3.4 Limitations of Services – Unless expressly included in writing, the following are excluded:

• Making good of decorative finishes, landscaping, or surface reinstatement beyond basic backfilling and leveling

• Third-party application fees, permits, or road closure arrangements

• Disconnection/reconnection of services unrelated to drainage works (e.g., gas, electricity)

• Asbestos removal, hazardous material handling (unless specifically agreed), or deep excavation beyond our risk policy

• Providing guarantees for the performance of systems we did not design or install

• Clearing blockages caused by misuse, foreign objects, or unsuitable materials

• Works outside the boundary of the client’s property without prior written consent from the landowner

3.5 Authority to Carry Out Works – By booking our Services, you confirm that you have full legal authority to request works at the property or site, including obtaining any necessary permissions from landlords, neighbours, managing agents, or public authorities. You indemnify us against all claims, losses, or costs arising from your lack of authority.

3.6 Additional Works – If, during the course of the Services, it becomes apparent that additional works are required that were not included in the original quotation/estimate, these will be treated as a separate chargeable item. We may require your approval (written or verbal) before proceeding, but we reserve the right to stop work until such approval is obtained.

3.7 Waste Disposal – All waste removed will be transported and disposed of at licensed facilities in accordance with applicable environmental laws. Disposal charges may vary depending on waste classification, contamination, or disposal site price changes, and such variations will be chargeable to you.

3.8 Subcontracting – We reserve the right to subcontract any part of the Services to qualified third parties, provided that we remain responsible for the overall completion of the Contract.

4. Booking & Scheduling

4.1 Booking Confirmation – All bookings must be confirmed in writing (email or online form) or verbally via our office. A booking is only deemed confirmed once we have issued written confirmation or agreed a specific date/time slot. We reserve the right to request a deposit or prepayment before confirming.

4.2 Scheduling – Dates and times provided for Services are estimates only and subject to change without prior notice. We will endeavour to keep booked appointments but shall not be liable for any loss, expense, or inconvenience arising from rescheduling, delays, or cancellations.

4.3 Access Requirements – You are responsible for ensuring that safe and suitable access is provided to the work area at all times. This includes:

• Adequate vehicular access for HGVs, Jet Vacs, and other plant (minimum width, height, and weight limits to be confirmed in advance)

• Clear working areas free of obstructions, vehicles, or debris

• Unlocked gates, removal of security devices, and provision of entry codes where necessary

• Ensuring pets and children are kept away from work areas
  Failure to provide access may result in an aborted visit charge (see 4.9).

4.4 Preparation of Site – Where applicable, you must ensure the site is ready for works to commence. This may include obtaining permits, ensuring tanks are locatable and accessible, clearing overgrowth, arranging utility disconnections, or providing as-built drainage plans.

4.5 Site Information – You must provide accurate information about the site, including known hazards, existing drainage layouts, service locations, and any previous survey data. We will not be responsible for damage to services or structures where you have failed to provide accurate details.

4.6 Rescheduling by Client – If you need to reschedule, you must provide at least 48 hours’ notice. Failure to do so may result in an aborted visit charge.

4.7 Rescheduling by Us – We may reschedule bookings due to adverse weather, operational constraints, equipment breakdown, disposal site closures, or unforeseen site conditions. We will notify you as soon as reasonably possible but will not be liable for any losses arising from such rescheduling.

4.8 Arrival Windows – We operate within arrival windows rather than fixed times, due to the nature of drainage works. Your booking may be allocated a morning or afternoon slot, and our team may arrive at any point within that window.

4.9 Aborted Visit Charges – We reserve the right to apply a minimum charge of £150 + VAT (or up to the quoted service rate, whichever is higher) in the following situations:

• No access to the site or work area on arrival

• Unsafe conditions preventing work from starting

• Incomplete preparations by the client (e.g., locked gates, vehicles blocking access)

• Incorrect or misleading information given about the site or job requirements

• Refusal of work after our team has arrived on site

4.10 Priority & Emergency Call-Outs – Emergency or out-of-hours bookings may be subject to higher rates. While we aim to respond promptly, we do not guarantee immediate attendance.

4.11 Concurrent Bookings – Where multiple services are booked for the same day, they will be carried out in the most efficient order as determined by us. We reserve the right to alter the order of works if operationally necessary.

5. Pricing, Estimates, and Quotes

5.1 Basis of Pricing – All prices are provided exclusive of VAT unless otherwise stated. VAT will be charged at the prevailing rate. Prices are calculated based on the information provided at the time of booking, standard site conditions, and standard disposal and labour allowances.

5.2 Estimates vs Fixed Quotes – Unless expressly stated in writing as a “fixed price quote,” all prices provided are estimates only and may vary. Final charges will be calculated based on the actual time, materials, equipment, disposal fees, and other costs incurred in delivering the Service.

5.3 Variable Costs – Prices may change without notice due to factors beyond our control, including:

• Changes in disposal site fees or restrictions

• Fuel price fluctuations

• Additional hours worked on site

• Requirement for specialist equipment or permits

• Unforeseen site conditions or complications
  We reserve the right to adjust the final invoice accordingly.

5.4 Disposal Charges – Waste disposal fees are based on standard tipping charges at the time of booking. If disposal sites apply higher fees for hazardous waste, thicker sludge, contamination, or out-of-area loads, the difference will be charged to the client.

5.5 Additional Works – Any works not expressly included in the written quote will be chargeable as extra. This includes:

• Additional jetting, excavation, or pumping beyond that initially agreed

• Extra materials, fittings, or parts

• Labour required for site clearance, locating hidden covers, or repairing access points

• Extra visits to complete works (see 5.11)

5.6 Waiting Time Charges – Waiting time due to client delays, access issues, or disposal site queues may be charged at our standard hourly rate.

5.7 Permits and Approvals – Where a job requires local authority, highways, or water company permits, any associated costs will be added to the client’s invoice.

5.8 Overruns – If works overrun beyond standard allowances due to unforeseen site conditions, extra hours will be charged at our prevailing hourly rate.

5.9 Surcharges – Surcharges may apply for:

• Remote or hard-to-access locations

• Out-of-hours or weekend works

• Adverse weather conditions requiring additional measures

• Use of specialist equipment such as cranes, tankers, or confined space gear

5.10 Special Waste – Where waste is classified as hazardous, contaminated, or requiring special disposal, additional testing, handling, and tipping fees will apply.

5.11 Multiple Visits – If a job cannot be completed in one visit due to circumstances outside our control (e.g., tank overflows during works, disposal site closures, or client delays), additional visits will be chargeable.

5.12 Quote Validity – Written quotes are valid for 14 days unless otherwise stated. We reserve the right to withdraw or amend a quote at any time prior to acceptance.

5.13 No Price Match Guarantee – Any price comparisons or “won’t be beaten” claims apply only where explicitly advertised at the time of booking and are subject to proof of a comparable written quote from another licensed and insured contractor.

5.14 Discretionary Discounts – Any discounts offered are discretionary and may be withdrawn at any time without notice.

6. Payment Terms

6.1 Payment Obligations – Payment in full is due by the date stated on the invoice unless otherwise agreed in writing by an authorised representative of Anglian Septics.

6.2 Deposit Requirements – A deposit of up to 100% of the quoted value may be required prior to scheduling any works. No works will commence until cleared funds are received. Deposits are non-refundable unless expressly stated otherwise in writing.

6.3 Interim Payments – For multi-day or staged works, interim invoices may be raised for completed portions of the job. These must be paid before further works will proceed.

6.4 Late Payment – Interest will be charged on all overdue invoices at the higher of:

• 8% per annum above the Bank of England base rate, or

• The maximum allowable statutory interest rate under applicable legislation.
  Interest accrues daily from the due date until full payment is received.

6.5 Administrative Fees – A late payment administration fee of £50 (or higher for larger debts, in line with statutory guidelines) will be charged for each overdue invoice to cover recovery costs.

6.6 Suspension of Works – Anglian Septics reserves the right to suspend or cancel any ongoing works, collections, or services where any amount remains unpaid past the due date.

6.7 Right to Retain Waste – Where waste has been collected but payment is outstanding, we reserve the right to refuse disposal until payment is made, or to return the waste to the originating site at the client’s expense.

6.8 Credit Terms – Credit facilities may be withdrawn at any time without notice. We may require immediate payment for any ongoing or future works if a customer’s credit record changes or if payment performance declines.

6.9 Returned Payments – Any bank charges incurred due to returned cheques, failed direct debits, or other failed payment methods will be charged back to the client.

6.10 Third-Party Recovery – Where payment is not made in accordance with these terms, the debt may be passed to a third-party debt collection agency or legal firm. All costs associated with recovery, including legal fees, will be added to the debt and will be payable by the client.

6.11 Set-Off – The client may not withhold, deduct, or set off any payment due to Anglian Septics for any reason without our prior written consent.

6.12 Allocation of Payments – We reserve the right to allocate payments received to outstanding invoices in any order we see fit.

7. Cancellations, Postponements & Aborted Visits

7.1 Cancellation by Client – All cancellations must be made in writing and acknowledged by Anglian Septics. The following charges will apply:

• More than 72 hours before scheduled arrival: No charge (except for any non-refundable deposits, permits, or third-party costs already incurred).

• Between 72 and 24 hours before scheduled arrival: 50% of the quoted price will be payable.

• Less than 24 hours before scheduled arrival: 100% of the quoted price will be payable.

7.2 Postponements – If a booking is postponed by the client, we may at our sole discretion reschedule the work. However, postponements within 72 hours of the scheduled arrival may incur the same charges as a cancellation, unless otherwise agreed in writing.

7.3 Aborted Visits Due to Client – If our team attends site and cannot complete the work for reasons outside our control (including but not limited to lack of access, incorrect site information, locked gates, missing keys, obstructions, unsafe working conditions, absence of required permits, or incorrect/incomplete paperwork), the visit will be charged in full as if the work had been completed. Any return visit will be treated as a new job and charged separately.

7.4 Aborted Visits Due to Waste Tank or System Condition – If a job cannot be completed because the tank, drainage, or associated system is in such poor condition that it is unsafe or not reasonably possible to proceed, the visit will be charged in full. Any remedial works required will be quoted separately.

7.5 Permits and Access – The client is solely responsible for arranging any permits, consents, or access permissions (including highways permits, third-party land access, or utility consents) in advance. Failure to have these in place at the time of our visit will result in an aborted visit charge.

7.6 Client-Supplied Equipment or Services – Where the client is providing any equipment, materials, or on-site assistance, any delays or failures in these provisions will be treated as an aborted visit if they prevent our team from working.

7.7 Weather and Environmental Conditions – We reserve the right to abort a visit if extreme weather, flooding, or environmental hazards make the work unsafe. In such cases, we will reschedule where possible, but the aborted visit may still be charged in part or in full if our team has already attended site.

7.8 Right to Reallocate Time Slots – If the client cancels or postpones without giving the required notice, we reserve the right to reallocate their time slot to another customer and treat any future booking as a new, separate agreement.

8. Additional Charges

8.1 General Principle – All quotations are based on information provided by the client at the time of booking. Any variation in site conditions, waste type, volume, access, working time, or disposal arrangements may result in additional charges being applied.

8.2 Disposal Site Surcharges – Any additional fees, surcharges, or penalties imposed by licensed waste disposal facilities (including but not limited to: contaminated loads, hazardous waste surcharges, extra handling fees, or rejected loads) will be charged directly to the client at cost plus an administration fee of 15%.

8.3 Overtime & Additional Labour Hours – Quotes are based on an estimated working time. Any delays, hold-ups, or additional work caused by factors outside our control will be charged at our standard hourly rate (or as otherwise agreed in writing) per operative and per vehicle. Stand-by time (waiting time on site where no productive work can be undertaken) will be charged at the same rate.

8.4 Extra Visits – Any additional visits required to complete the work (for example, due to insufficient tank capacity in our vehicles, unexpected blockages, lack of access, or adverse weather) will be charged as separate jobs at the prevailing rates.

8.5 Specialised Equipment & Materials – If unforeseen circumstances require the use of specialised equipment (such as additional JetVac units, CCTV drain survey rigs, lifting equipment, confined space apparatus, or specialist PPE) or additional materials, these will be charged in addition to the original quote.

8.6 Environmental or Regulatory Compliance Costs – If environmental testing, sample analysis, or additional compliance measures are required by law or by the disposal facility, these costs will be added to the client’s invoice.

8.7 Third-Party Charges – Any third-party costs (e.g., subcontractors, plant hire, additional transport) incurred specifically for the client’s work will be recharged in full plus a 15% administration fee.

8.8 Unusual Waste Types – If the waste encountered differs from the type declared at booking (e.g., hazardous, industrial, or contaminated waste), the disposal facility’s rate for that waste type will apply. In some cases, this may require separate specialist disposal at significantly higher cost.

8.9 Price Adjustments – We reserve the right to adjust rates if disposal facility prices, fuel costs, or regulatory fees increase between the time of booking and the work being carried out.

9. Payment Terms & Late Fees

9.1 Payment Due Dates – Unless otherwise stated in writing, payment in full is due immediately upon completion of the work. For account customers, payment is due strictly within 14 calendar days from the date of invoice.

9.2 Deposit Requirements – Certain jobs, including but not limited to installations, large-scale empties, or multi-day projects, may require a deposit of up to 100% of the quoted price before work commences. Deposits are non-refundable unless otherwise agreed in writing.

9.3 Late Payment Interest – Invoices not paid by the due date will incur interest at 8% per annum above the Bank of England base rate, calculated daily from the due date until payment is received in full.

9.4 Debt Recovery Costs – In addition to late payment interest, all reasonable costs incurred in recovering overdue amounts (including debt collection agency fees, solicitor’s fees, and court costs) will be payable by the client. These costs are recoverable under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

9.5 Suspension of Services – We reserve the right to suspend any ongoing or future work for clients with overdue balances until all outstanding amounts are cleared. We may also place accounts “on stop” with immediate effect, preventing new bookings until payment is made.

9.6 Allocation of Payments – Any payments received will be applied first to overdue interest and recovery costs, then to the principal amount owed.

9.7 Disputed Invoices – Clients must raise any disputes regarding invoices in writing within 5 working days of receipt. Disputes raised after this period will not be accepted as a reason to withhold or delay payment.

9.8 Part-Payment & Retention – Retention of any part of the invoice amount, or unilateral deductions by the client (including contra charges), are not permitted unless agreed by us in writing.

9.9 Credit Facilities – Where credit terms are extended, we reserve the right to review, amend, or withdraw credit facilities at any time without notice.

9.10 Third-Party Payment Responsibility – Where a client requests that an invoice be sent to a third party (e.g., a tenant, managing agent, or contractor), the original booking client remains liable for full payment if that third party fails to pay.

10. Liability Limitations

10.1 No Responsibility for Pre-Existing Conditions – We shall not be liable for any issues, faults, or damage that existed prior to our attendance, whether or not such conditions are identified during the course of our work.

10.2 Indirect, Incidental & Consequential Loss – Under no circumstances will we be liable for any indirect, incidental, special, or consequential losses, including but not limited to loss of profits, loss of contracts, business interruption, or reputational damage, even if advised of the possibility of such losses.

10.3 No Liability for System Design Deficiencies – We accept no liability for the performance of any septic tank, drainage system, pumping station, grease trap, treatment plant, or other installation where the original design, specification, or installation was not carried out by Anglian Septics.

10.4 Limit on Financial Liability – Our total aggregate liability in relation to any claim, whether in contract, tort, or otherwise, shall not exceed the total price paid by the client for the specific service giving rise to the claim.

10.5 No Responsibility for Disposal Site Refusals – We shall not be held responsible for any refusal by licensed disposal facilities to accept waste removed from your premises, nor for any additional costs, delays, or re-attendance fees arising from such refusal.

10.6 Customer-Provided Equipment or Access – If the client supplies any equipment, materials, or access points (including manholes, covers, or ladders), we accept no liability for their safety, suitability, or performance.

10.7 Third-Party Contractors & Recommendations – Where we recommend, sub-contract, or refer third-party contractors for part of the works, we accept no liability for the actions, omissions, or quality of work of such parties.

10.8 Unforeseen Underground Conditions – We accept no liability for damage to underground or concealed services (including cables, pipes, or drains) not clearly identified to us prior to work commencing.

10.9 No Guarantee of Complete Remediation – While we will use all reasonable efforts to provide services to the highest standard, we make no guarantee that works will resolve all existing or future problems, particularly where the root cause lies outside the scope of our agreed works.

10.10 Force Majeure – We shall not be liable for any delay or failure to perform our obligations where such delay or failure is caused by events outside our reasonable control, including but not limited to severe weather, site access restrictions, supply chain disruptions, equipment failure, industrial action, or government restrictions.

11. Customer Responsibilities

11.1 Access to Site – The client must ensure unrestricted, safe, and suitable access to the work location for our vehicles, machinery, and personnel. Any delays caused by restricted access (including narrow driveways, locked gates, blocked roads, weight limits, or overhead obstructions) will result in aborted visit charges and/or additional costs for alternative arrangements.

11.2 Provision of Accurate Information – The client must provide full and accurate details about the system, including its location, capacity, access points, layout, and any known defects. We accept no liability for delays, additional charges, or incomplete works arising from inaccurate or withheld information.

11.3 Utility Location and Identification – The client is solely responsible for identifying and clearly marking the location of all underground and above-ground utilities (e.g., gas, water, electricity, telecoms). We accept no liability for damage to any unmarked or inaccurately marked services.

11.4 Permissions and Authorisations – The client is responsible for obtaining all necessary permissions, consents, or permits (including those from local authorities, water companies, or environmental agencies) prior to work commencing. Any delays or fines arising from missing permissions will be charged to the client.

11.5 Safe Working Environment – The client must ensure that the work site is safe and free from hazards, including aggressive animals, hazardous materials, unstable ground, or unsafe structures. If unsafe conditions are identified, we reserve the right to withdraw staff and charge for an aborted visit.

11.6 Presence or Appointed Representative – The client, or an appointed representative with authority to make decisions, must be present on-site when required for approvals, clarifications, or access arrangements. Delays caused by absence will incur waiting time charges.

11.7 Protection of Property – The client is responsible for protecting their property and surroundings (including lawns, driveways, landscaping, and buildings) from potential damage caused by access or works. We will take reasonable care but accept no liability for unavoidable damage in the course of carrying out the works.

11.8 Notification of Site Changes – The client must notify us of any site changes (e.g., new structures, altered access, change in ownership) at least 48 hours before the scheduled visit. Failure to do so may result in additional charges or an aborted visit fee.

11.9 Clear Access to Manholes, Covers, and Inspection Points – The client must ensure that all access points are exposed and free from obstruction (e.g., soil, concrete, paving, decking, vehicles) before we arrive. If excavation or lifting is required due to obstruction, additional charges will apply.

11.10 Waste Acceptance Responsibility – If the disposal site refuses the waste due to contamination, incorrect classification, or other factors beyond our control, the client will bear all associated costs for return, reclassification, or alternative disposal.

12. Pricing & Payment Terms

12.1 Quotations – All quotations are provided based on the information supplied by the client at the time of enquiry. They are estimates only and are subject to change if conditions, requirements, or disposal charges differ from those originally described.

12.2 Variable Costs – Pricing is calculated using current disposal rates, fuel prices, labour rates, and material costs. If any of these costs increase between the date of booking and the date of works, Anglian Septics reserves the right to adjust the final invoice accordingly.

12.3 Additional Charges – The following (non-exhaustive) circumstances will incur additional charges:

• Extra labour time beyond the booked duration, including delays caused by the client.

• Additional disposal charges from waste treatment facilities, including surcharges for contamination or out-of-specification waste.

• Additional mileage or travel time if alternative disposal points are required.

• Use of specialised equipment or vehicles not included in the original quote.

• Return visits required due to incomplete or aborted work.

12.4 Disposal Site Fees – Waste disposal charges are based on current third-party rates. Any increases or additional levies imposed by the disposal facility after a quote is issued will be passed directly to the client without markup.

12.5 Aborted Visit Fees – If a visit is aborted due to access issues, unsafe site conditions, missing permissions, or other client-controlled factors, the full call-out charge will apply.

12.6 Late Payment – Payment terms are strictly as stated on the invoice (unless otherwise agreed in writing). Overdue invoices will incur interest at 8% above the Bank of England base rate, plus a late payment administration fee of £40 for invoices under £1,000 and £70 for invoices above £1,000.

12.7 Retention of Title – All goods supplied by Anglian Septics remain our property until paid for in full. We reserve the right to remove any installed equipment if payment is not received within agreed terms.

12.8 Deposits – For certain works (including installations and large-scale tankering), a deposit of up to 50% may be required at the time of booking. Deposits are non-refundable in the event of cancellation within 7 working days of the scheduled start date.

12.9 Price Validity – All quotes are valid for 14 days unless otherwise stated in writing. If works are booked after this period, prices will be reissued at current rates.

12.10 Interim Billing – For works lasting longer than one day, interim invoices may be issued for completed portions of work or for materials purchased in advance. These must be paid within the stated terms before further works continue.

13. Cancellations, Rescheduling & Aborted Visits

13.1 General Policy – All bookings are considered confirmed upon verbal or written acceptance by the client. Cancellations or rescheduling requests must be made in writing and are only valid once acknowledged by Anglian Septics.

13.2 Cancellation Charges –

• More than 7 working days before scheduled date: No charge unless materials or third-party services have already been purchased or booked.

• Between 3–7 working days before scheduled date: 25% of the quoted price will be charged, plus the cost of any materials or third-party services purchased.

• Less than 3 working days before scheduled date: 50% of the quoted price will be charged, plus the cost of any materials or third-party services purchased.

• Same-day cancellations or site refusal: Full quoted price will be charged.

13.3 Rescheduling Fees – Changes to booking dates within 7 working days of the scheduled works may incur an administrative rescheduling fee. This fee is in addition to any costs for materials or third-party bookings already committed.

13.4 Aborted Visits – Full call-out charges (including travel and any disposal costs) will apply in the event of an aborted visit caused by, but not limited to, the following:

• Inaccessible site or tank.

• Unsafe site conditions.

• Missing or incorrect permissions.

• Incorrect or incomplete client-provided information.

• Refusal of work by client on arrival.

• Delays caused by other contractors or trades on-site.

• Inability to locate the tank, manholes, or drainage routes.

13.5 Third-Party Factors – Anglian Septics is not liable for cancellations or delays caused by third parties, including but not limited to: waste disposal sites, suppliers, or local authorities. Any costs incurred as a result will be passed on to the client.

13.6 Weather Conditions – Adverse weather may prevent works from being carried out safely or effectively. In such cases, Anglian Septics reserves the right to cancel or reschedule without penalty to us. Any additional costs for rescheduling will be borne by the client if works were cancelled due to unsafe site access, ground conditions, or weather-related factors within the client’s control.

13.7 Specialist Equipment & Subcontractors – Where specialist equipment, vehicles, or subcontractors are booked in advance, any cancellation fees charged to Anglian Septics will be passed directly to the client in addition to any cancellation or rescheduling fees described above.

13.8 No Show by Client – If client attendance is required on-site (e.g., for access, approvals, or utility isolation) and the client fails to attend, this will be treated as an aborted visit with full charges applied.

14. Access, Site Conditions & Client Responsibilities

14.1 General Access Requirement – The client is solely responsible for ensuring that Anglian Septics has unrestricted, safe, and suitable access to the property, site, and all relevant work areas for the full duration of the scheduled works. This includes but is not limited to: vehicle access, clear pathways, unlocked gates, and removal of obstructions.

14.2 Vehicle Access & Ground Conditions –

• It is the client’s responsibility to ensure that the site allows access for all required vehicles, including large tankers, JetVacs, plant equipment, and delivery vehicles.

• Ground surfaces must be suitable to bear the weight of heavy vehicles without risk of damage or sinking.

• Anglian Septics accepts no responsibility for damage to driveways, verges, gardens, or any other surfaces where access has been granted by the client or their representative.

14.3 Safety of Site –

• The client must ensure that the site is safe and compliant with all relevant health and safety regulations prior to commencement of works.

• Hazards including but not limited to unstable ground, hazardous materials, aggressive animals, and unsafe structures must be removed or made safe before our arrival.

• Anglian Septics reserves the right to refuse to carry out works if site safety is deemed inadequate. Any resulting delays or aborted visits will be chargeable in full.

14.4 Locating Assets –

• The client must provide accurate information regarding the location of tanks, manholes, drainage runs, pumping stations, and other relevant infrastructure.

• Where assets are buried, concealed, or otherwise difficult to locate, additional charges will apply for investigation, excavation, or extended time on-site.

• If access to assets requires removal of decking, paving, landscaping, or structural elements, this must be arranged and completed by the client before our arrival unless otherwise agreed in writing.

14.5 Services & Utilities –

• The client must ensure that all required services, such as water supply and electricity, are available on-site for the duration of works.

• It is the client’s responsibility to ensure that any necessary utility isolations (e.g., electricity for pumps) are carried out prior to our arrival unless otherwise agreed.

14.6 Permissions & Approvals –

• The client is responsible for obtaining all necessary consents, permits, and approvals required for the works, including those from local authorities, water companies, or environmental agencies.

• Anglian Septics will not be held liable for delays, cancellations, or penalties resulting from missing or incorrect permissions.

14.7 Client Attendance – Where attendance by the client or their authorised representative is required for access, decisions, or approvals, they must be available at the agreed times. Failure to do so will be treated as an aborted visit, with full charges applying.

14.8 Consequences of Non-Compliance – Failure to meet the requirements of this section may result in delays, additional charges, or cancellation of works, all of which will be at the client’s expense. Anglian Septics accepts no liability for any resulting losses, damages, or inconvenience.

15. Disposal Site Charges, Additional Hours & Unforeseen Costs

15.1 Disposal Site Charges –

• All quoted prices for waste removal are based on standard disposal rates applicable at the time of booking.

• If a disposal facility increases its charges, imposes surcharges, or requires additional fees due to waste type, contamination, load size, or disposal restrictions, these costs will be passed directly to the client without prior notice.

• Where a disposal site refuses waste due to contamination or classification changes, the client will be liable for any additional transport, handling, or alternative disposal costs.

15.2 Waste Type Verification –

• Unless agreed in writing, all waste is assumed to be standard, non-hazardous domestic sewage.

• If testing or inspection reveals that waste is hazardous, industrial, contaminated, or otherwise outside standard classification, the client will be liable for all costs of reclassification, specialist disposal, and associated administrative fees.

• Anglian Septics is under no obligation to dispose of hazardous waste unless separately contracted to do so.

15.3 Additional Hours On-Site –

• All standard quotes allow for a reasonable amount of time to complete works under normal conditions.

• If works take longer due to delays outside Anglian Septics’ control, including but not limited to difficult access, excessive tank contents, unforeseen blockages, additional jetting requirements, inaccurate site information, or third-party delays, the client will be charged for all additional hours at the prevailing hourly rate.

• Waiting time charges will apply if our team is delayed on-site due to actions, omissions, or circumstances caused by the client or their agents.

15.4 Multiple Disposal Trips –

• If waste volume exceeds the quoted tankering capacity, resulting in multiple disposal runs, additional trips will be charged at the prevailing rate.

• If disposal facilities have time restrictions causing additional overnight storage or return trips, the client will be liable for associated costs.

15.5 Unforeseen Costs & Variations –

• Any additional work, services, or resources required to complete the job that were not included in the original quotation will be treated as a variation and charged accordingly.

• This includes, but is not limited to: extra labour, specialist equipment hire, additional jetting or CCTV survey time, excavation works, and emergency call-outs.

15.6 No Liability for Price Changes – Anglian Septics accepts no responsibility for price variations, disposal site fee increases, or additional works arising from circumstances not expressly stated in the original quotation.

16. Cancellations, Aborted Visits & Late Notice Charges

16.1 Cancellation by Client –

• All bookings are confirmed appointments. Any cancellation or rescheduling by the client must be made in writing (email accepted) and acknowledged by Anglian Septics.

• Cancellations received less than 48 hours before the scheduled arrival time will incur a cancellation fee equal to 100% of the quoted price.

• Cancellations received between 48 hours and 5 working days before the scheduled arrival will incur a cancellation fee of 50% of the quoted price.

16.2 Aborted Visits –

• An aborted visit is defined as any situation where our team arrives at site and cannot complete the scheduled works for reasons outside Anglian Septics’ control, including but not limited to:

  • Site inaccessibility due to locked gates, parked vehicles, or obstructions

  • Absence of necessary permissions or permits

  • Unsafe working conditions or health & safety hazards

  • Incorrect or incomplete location/site information

  • Refusal of entry by site staff, owners, or third parties

  • Equipment, tank, or drainage system not meeting expected or declared conditions

• All aborted visits will be charged at 100% of the quoted price plus any additional costs incurred (including travel, waiting time, and disposal fees if applicable).

16.3 Waiting Time Charges –

• Where our crew is required to wait on-site due to delays outside our control, waiting time will be charged at the prevailing hourly rate (minimum 1-hour charge).

• This applies whether or not the work can be completed after the delay.

16.4 Late Notice Rescheduling –

• Rescheduling an appointment within 48 hours of the agreed arrival time will be treated as a cancellation and rebooking, and the relevant cancellation charges will apply in addition to the cost of the rescheduled work.

16.5 Partial Completion –

• If a job cannot be completed in full due to circumstances beyond our control but partial work is carried out, the full quoted amount remains payable.

• Any return visits required to complete the works will be chargeable at the prevailing rate.

16.6 No Obligation to Rebook –

• Anglian Septics reserves the right to refuse further bookings from clients who have a history of late cancellations, aborted visits, or non-payment of cancellation fees.

17. Access Requirements & Site Preparation

17.1 Client Responsibility for Access –

• It is the sole responsibility of the client to ensure that safe, unobstructed, and legal access to the property, site, and all relevant work areas is available to Anglian Septics’ vehicles, equipment, and personnel at all times during the scheduled works.

• Access routes must be suitable for the weight, size, and turning requirements of our vehicles, including but not limited to HGV tankers, Jetvac units, and support vehicles.

17.2 Clearance of Obstructions –

• All gates, barriers, parked vehicles, equipment, waste materials, or other obstructions that could impede access or work must be removed prior to our arrival.

• Where access is blocked or impeded, Anglian Septics reserves the right to treat the visit as an aborted visit and apply the relevant charges as per Section 16.

17.3 Ground Conditions –

• The client must ensure that ground surfaces, driveways, and access points are suitable to bear the load of heavy vehicles without risk of damage.

• Anglian Septics accepts no liability for damage to surfaces, verges, roads, or infrastructure resulting from access unless explicitly agreed in writing prior to work commencing.

17.4 Site Preparation –

• The client must ensure that all manholes, inspection chambers, tanks, and drainage system access points are located, exposed, and ready for work before our arrival unless otherwise agreed in writing.

• If lifting equipment, covers, or specialised tools are required to gain access, the client must either supply these or inform Anglian Septics in advance so that arrangements (and additional charges) can be made.

17.5 Third Party Access –

• Where work is to be carried out on land owned or controlled by third parties, it is the client’s responsibility to secure all necessary permissions, permits, and rights of access in writing before our arrival.

• Anglian Septics will not commence work without confirmation that such permissions have been obtained, and any delays caused will be chargeable.

17.6 Utilities & Services –

• The client must provide details of any buried or overhead services, including electricity cables, water pipes, and gas lines, in the work area prior to commencement.

• Anglian Septics accepts no liability for damage to unidentified services not disclosed in writing before works begin.

17.7 Weather Conditions –

• Work may be postponed, suspended, or aborted at the discretion of Anglian Septics if adverse weather conditions make access or operations unsafe or impractical. Any such postponements caused by site conditions will be treated as aborted visits and charged accordingly.

18. Disposal Site Charges & Environmental Compliance

18.1 Client Responsibility for Disposal Costs –

• All disposal fees, tipping charges, environmental surcharges, or other costs incurred at licensed waste disposal facilities are the sole responsibility of the client, regardless of whether these were disclosed at the time of booking.

• Disposal costs may vary without notice due to changes in disposal site pricing, environmental levies, or legislative amendments, and the client agrees to pay the actual costs incurred at the time of disposal.

18.2 Variation in Disposal Volumes –

• All quotations for disposal are based on estimated volumes. If the actual volume of waste removed exceeds the estimated volume, the client will be charged for the additional quantity at the applicable disposal rate.

• Volume is measured at the disposal site or via vehicle metering, and these measurements shall be deemed conclusive.

18.3 Hazardous or Non-Compliant Waste –

• If waste is found to contain substances not declared in advance (e.g., oils, chemicals, hazardous sludge, asbestos), Anglian Septics reserves the right to:
  a) Refuse disposal until the waste has been treated or segregated at the client’s cost.
  b) Charge additional handling, transport, and specialist disposal fees.

• The client remains fully liable for all associated costs, fines, and legal consequences arising from the presentation of non-compliant waste.

18.4 Multiple Disposal Sites –

• If the nature of the waste, local restrictions, or operational requirements dictate that disposal must occur at more than one facility, all additional transport, waiting, and tipping charges will be invoiced to the client.

18.5 Waiting Time at Disposal Sites –

• Waiting time incurred at disposal facilities due to queuing, testing, or site delays will be charged to the client at our standard hourly rates, with a minimum one-hour charge.

18.6 Environmental Compliance –

• Anglian Septics will dispose of all waste strictly in accordance with UK environmental law and regulations.

• The client acknowledges that waste will only be taken to licensed facilities and that all associated compliance costs, including changes in legislation, are borne by the client.

18.7 Proof of Disposal –

• Where required, waste transfer notes or disposal certificates will be provided. Any additional administrative or certification fees charged by disposal facilities will be recharged to the client.

19. Additional Work & Hourly Rate Charges

19.1 Scope of Quoted Work –

• All quotations are prepared based on the information supplied by the client at the time of booking.

• Any work not expressly included in the written quotation is deemed additional work and will be charged separately at the prevailing hourly or service rates.

19.2 Trigger Events for Additional Charges –
Additional work and time charges will apply in, but are not limited to, the following circumstances:
a) Discovery of unforeseen conditions (e.g., collapsed pipes, inaccessible covers, structural damage, excessive silt build-up).
b) Delays caused by other contractors, site access restrictions, or the client not being ready at the agreed start time.
c) Requirement for additional cleaning, jetting, excavation, or pumping beyond the scope initially agreed.
d) Requirement for return visits to complete work due to site constraints, client unavailability, or issues outside Anglian Septics’ control.
e) Need for extra lifting equipment, manpower, or vehicles to complete the work.

19.3 Hourly Rate Policy –

• All additional work will be charged at the company’s current hourly rate for the personnel and equipment deployed, with a minimum one-hour charge per resource.

• Hourly rates apply from the time the crew arrives on-site until they depart, including any waiting time caused by the client, site access issues, or delays at disposal facilities.

19.4 Specialist Equipment & Plant –

• If additional equipment is required beyond that quoted (e.g., larger jetting units, confined space entry gear, lifting cranes, tankers), the client will be charged for mobilisation, hire, and usage at the applicable rates.

19.5 Out-of-Hours or Weekend Work –

• Any additional work requested or required to be performed outside of standard working hours (Monday–Friday, 8:00am–5:00pm) will be charged at premium rates unless otherwise agreed in writing in advance.

19.6 No Obligation to Proceed Without Agreement –

• Anglian Septics reserves the right to halt work until the client agrees in writing to any additional charges required to complete the works.

• If the client refuses the additional work, Anglian Septics may leave the work incomplete without liability, and all time spent up to that point will be invoiced in full.

19.7 Billing for Additional Work –

• Additional work charges may be invoiced immediately upon completion or added to the final invoice for the project at Anglian Septics’ discretion.

20. Late Payment Fees & Debt Recovery

20.1 Payment Terms –

• Unless otherwise stated in writing, all invoices issued by Anglian Septics are due in full within 14 calendar days of the invoice date.

• Time for payment shall be of the essence in all contracts.

20.2 Late Payment Charges –

• Any invoice not paid by the due date will automatically incur:
  a) Statutory interest at a rate of 8% per annum above the Bank of England base rate, calculated daily from the due date until payment is received in full.
  b) A late payment administration fee of £40 (invoices up to £999.99), £70 (invoices between £1,000 and £9,999.99), or £100 (invoices over £10,000), in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended).

20.3 Suspension of Services –

• Anglian Septics reserves the right to suspend all ongoing and future services until the overdue balance is cleared in full, including interest and charges.

• Any scheduled works may be cancelled without liability if the account remains overdue.

20.4 On Stop Accounts –

• Accounts with unpaid invoices will be placed on stop, preventing any further bookings until payment is received in full.

• Any discounts, preferential rates, or credit terms previously agreed will be withdrawn if payment terms are breached.

20.5 Debt Recovery Costs –

• Should it become necessary to instruct debt recovery agents, legal representatives, or initiate court proceedings, the client will be liable for all reasonable costs incurred in pursuing the debt. This includes, but is not limited to:

  • Agency fees

  • Court fees

  • Legal costs on an indemnity basis

  • Enforcement costs (including High Court enforcement where applicable)

20.6 Part Payments –

• Acceptance of a part payment does not constitute settlement of the entire debt unless expressly agreed in writing by Anglian Septics.

20.7 Retention of Title –

• All goods, equipment, and materials supplied by Anglian Septics remain the property of the company until payment is received in full. If payment is not made, Anglian Septics reserves the right to recover or remove any such goods from the client’s premises without prior notice.

21. Disposal Site Surcharges & Waste Acceptance Conditions

21.1 Third-Party Control of Disposal Sites –

• All waste collected by Anglian Septics is disposed of at licensed third-party disposal facilities.

• These facilities operate independently, set their own acceptance criteria, and reserve the right to inspect and reject any waste at their discretion.

• Anglian Septics has no control over these rules, restrictions, or operational decisions.

21.2 Surcharges from Disposal Sites –

• Where disposal sites apply additional charges outside of standard disposal rates, these costs will be passed directly to the client in full. Examples include, but are not limited to:
  a) Over-limit disposal fees where waste exceeds agreed tank volumes or vehicle payload limits.
  b) Contamination surcharges for waste containing prohibited substances, excessive debris, grease, oil, rags, or hazardous materials.
  c) Testing or sampling fees where disposal sites require laboratory analysis before acceptance.
  d) Off-hours or priority access charges when disposal occurs outside standard facility operating times.

21.3 Rejection of Waste –

• If a disposal site refuses to accept waste due to contamination, incorrect classification, or any other reason, Anglian Septics will:
  a) Return the waste to the client’s site, OR
  b) Transport the waste to an alternative facility.

• Any additional travel time, transport costs, and alternative facility fees will be charged to the client at the standard or emergency rate (whichever applies).

21.4 Sampling and Delays –

• Some disposal sites may require waste sampling before acceptance.

• Any waiting time during sampling, test results, or re-routing will be charged to the client at the applicable hourly rate.

21.5 Client’s Responsibility for Waste Classification –

• The client is responsible for providing accurate details of waste type, volume, and any known contaminants before booking.

• If the waste is misdescribed or declared inaccurately, any resulting costs, fines, or legal actions will be passed in full to the client.

21.6 No Liability for Disposal Site Actions –

• Anglian Septics accepts no liability for delays, additional charges, or inability to complete the service arising from disposal site closures, operational restrictions, strikes, or capacity issues.

22. Additional Hours & Waiting Time Charges

22.1 Definition of Additional Hours – For the purposes of this agreement, “Additional Hours” refers to any labour, vehicle time, or operational hours beyond those originally quoted or scheduled for the service. This includes, but is not limited to, delays caused by site conditions, unforeseen obstructions, restricted access, customer delays in providing information or access, and waiting time at disposal sites or treatment plants.

22.2 Waiting Time on Site – Waiting time caused by the client, their representatives, third parties, or site conditions (including traffic management issues, lack of permits, or unprepared work areas) will be charged at Anglian Septics’ prevailing hourly rate per operative and per vehicle, with a minimum charge of 30 minutes per waiting instance.

22.3 Waiting Time at Disposal Sites – Anglian Septics shall not be liable for delays at waste disposal sites, treatment plants, or third-party facilities. Any waiting time beyond 15 minutes will be charged at the same hourly rate as Additional Hours.

22.4 Calculation of Additional Hours – All Additional Hours will be calculated from the time our team is delayed or held on site until the point at which the service resumes or is completed. Additional travel time caused by such delays may also be chargeable.

22.5 Pre-Approval Not Required – Where Additional Hours are incurred due to circumstances outside the direct control of Anglian Septics, the company reserves the right to add these charges to the final invoice without requiring prior approval from the client.

22.6 Rates – Rates for Additional Hours and Waiting Time will be clearly stated in the quotation where possible. Where no specific rate is listed, the company’s standard commercial hourly rate will apply, which may vary depending on the type of service, equipment, and personnel involved.

22.7 No Responsibility for Consequential Delays – Anglian Septics will not be responsible for any consequential or knock-on delays to other trades, works, or schedules as a result of Additional Hours being incurred.

23. Late Payment Terms & Interest

23.1 Payment Due Date – Unless otherwise agreed in writing, all invoices issued by Anglian Septics are due for payment in full within 7 calendar days of the invoice date.

23.2 Late Payment Interest – Any invoice not paid in full by the due date will accrue interest at the statutory rate of 8% above the Bank of England base rate, calculated daily from the due date until the date payment is received in full, including any associated charges.

23.3 Late Payment Compensation Fee – In addition to interest, Anglian Septics reserves the right to apply a fixed late payment compensation charge under the Late Payment of Commercial Debts (Interest) Act 1998, as amended, of:

• £40 for debts up to £999.99

• £70 for debts between £1,000 and £9,999.99

• £100 for debts of £10,000 and above

23.4 Debt Recovery Costs – Should payment remain outstanding beyond 30 days, Anglian Septics reserves the right to refer the matter to a third-party debt recovery service or legal representative. All associated recovery costs, legal fees, and administrative charges will be added to the outstanding balance and will be payable by the client in full.

23.5 Suspension of Services – Anglian Septics reserves the right to suspend or cancel any ongoing or future services if payment remains outstanding beyond the due date, without any liability for delays, project interruptions, or consequential losses incurred by the client.

23.6 Retention of Title – All materials, equipment, and works supplied by Anglian Septics remain the property of the company until payment has been received in full. This includes any parts installed during works, which may be removed in the event of non-payment, without prejudice to any other legal rights or remedies available.

23.7 Set-Off Prohibited – Clients may not withhold payment, apply deductions, or offset any sums due to Anglian Septics against claims, counterclaims, or disputes unless agreed to in writing by a company director.

24. Additional Disposal Fees

24.1 Standard Disposal Costs – Service prices quoted by Anglian Septics include waste disposal charges based on standard rates applicable at the time of booking. These rates are subject to change without notice in accordance with the disposal site’s own pricing and policies.

24.2 Surcharges from Disposal Sites – Should the disposal facility impose additional charges due to factors including, but not limited to, elevated waste volumes, high solids content, high-fat content, contamination with prohibited substances, or changes in legislation, these charges will be passed on in full to the client.

24.3 Testing & Analysis Fees – If a disposal site requires laboratory testing or analysis of waste before acceptance, all associated costs (including but not limited to sampling, lab testing, and administrative fees) will be charged to the client at cost, plus any applicable administrative handling fee determined by Anglian Septics.

24.4 Out-of-Area Disposal – If local disposal facilities are unavailable or refuse the waste due to capacity limits or acceptance criteria, Anglian Septics reserves the right to transport the waste to an alternative facility. All additional haulage, travel time, and tipping charges will be added to the client’s invoice.

24.5 Changes in Legislation or Regulation – Should waste classification rules or disposal regulations change between the date of booking and the date of service, the client will be responsible for any increased costs arising from compliance with the updated requirements.

24.6 Non-Hazardous vs Hazardous Waste – Quotes are provided on the assumption that waste is non-hazardous unless otherwise stated. If the waste is found to be hazardous, dangerous, or contaminated, all additional handling, transportation, and disposal costs will be charged to the client in full.